Due to COVID-19, Google My Business (GMB) has temporally suspended new reviews, replies, or new Q&A until further notice. Existing reviews, review replies, and Q&A will still be visible.
New Listings, Claims, and Verifications
Google My Business support team will prioritize reviewing new listings, claims, and verifications for critical health-related businesses.
That means, with Google prioritizing critical services, other types of businesses can expect a delay for publication of new listings, claims, and verifications.
Business Information Edits
Google’s prioritization of critical services will also extend to reviewing business information edits.
This includes reviews for:
- Changes to open and closed states
- Special hours
- Temporary closures
- Business descriptions
- Business attributes
If your business does not provide a critical, health-related service then it may be some time before you see any edits go live on your GMB listing.